Visa FAQ

1. What can Visa Concierge help me with?

The Visa Concierge is available 24/7, 365 days to assist with all and any needs, if the request is moral, ethical and legal. For example, travel, dining, or entertainment requests are the most popular.

2. Is Visa Concierge free to use?

Yes, Visa Concierge is free for eligible Visa Infinite, Visa Signature, and selected Visa Platinum Cardholders. However, you will be expected to pay for third-party services or purchase items, such as dinners, hotels, and other consumables.

3. How does Visa use my data?

Visa will never share your data with third parties except to facilitate the provision of the requested service. We use your data to provide you with a personalized and seamless experience through our channels. More information on Visa's Privacy Notice are available here.

4. How do I access Visa Concierge Chat on all Third-Party Chats?

Our Third-Party Chats are available in 12 markets. Please visit this link to find out the contacts and we would recommend you to save the contacts so you can reach out to us 24/7.

5. How long does it take Visa Concierge to respond?

Once a request is placed with Visa Concierge, you will receive an immediate notification informing you that your request has been received.  Visa Concierge typically respond within 48 hours and if there is a lengthy and complex arrangement to be handled, there will be a flow of back-and-forth communication until this is finalized.

6. Is there a limit to the number of requests I can place with the Visa Concierge Team?

No there is no limit, you can place as many requests as you wish.

7. What are the true benefits of using Visa Concierge?

Visa Concierge is a 24/7 digital personal assistant and lifestyle guide, allowing you to access extraordinary experiences each and everyday through a curated range of services, amenities and exclusive privileges. You can now make the most of:

8. Can my family and friends access these offers too?

Visa Concierge services and offers are available for all eligible Visa Infinite, Visa Signature and selected Visa Platinum Cardholders. To access Visa Concierge please sign up for a Visa Concierge account.

9. Where can I find the Privacy Notice?

The privacy notice can be found at the bottom on the website. Visa Global Privacy Notice.

10. Where can I find out more information?

You can visit the Visa Concierge website to register at Visa Concierge.