Please find the relevant contact information for your nearest Visa Concierge.
Country / Region
Tier
Phone Number
Australia
Austria
IDD
0800 293 083
Bangladesh
Belgium
IDD
8809610998514
Brunei
Infinite
(8001111) 1866 775 3708
Signature
8014604
Platinum
8014603
IDD
(8001111) 1866 765 9643
Cambodia
Infinite
1800 209 685
Platinum
1800 209 684
IDD
1800 201 594
Canada
IDD
1866 639 1910
Denmark
IDD
8088 3413
China
Infinite
400 8811 247
Signature
400 8811 246
Platinum
400 8811 401
IDD
4008811457
France
IDD
0800 908 852
Germany
IDD
0800 1822 809
Greece
IDD
00800 4412 1091
Hungary
IDD
06800 14351
Hong Kong
Infinite
300 285 89
Signature
800 967 024
Platinum
800 900 781
IDD
800 901 869
WhatsApp
(繁體中文)
(+852) 800 901 875
WhatsApp (English)
(+852) 800 901 869
India
Infinite
0008004420011
Signature
0008 00050 1198 
Platinum
0008004420012
Rewards
0008000504347
WhatsApp
(+91)(0) 0008 00050 4254
IDD
0008 00050 4254
Indonesia
Infinite
0018 0344 1239
Signature
0018 0344 1226
Platinum
0018 0344 1568
IDD
0018 0344 1235
Italy
IDD
800 781 767
Japan
Infinite
0120325561
Platinum
0120206771
IDD
0120101527
Issuer
0120756250
LINE
@visaconcierge_jp
(including @)
Korea (Republic of)
Infinite
080 4880 880
Signature
080 4840 880
Platinum
080 7630 883
Prepaid
0030 8440 051
IDD
080 4850 880
KakaoTalk
visaconciergekr
Macau
Malaysia
Infinite
1800 805 574
Signature
1800 803 006
Platinum
1800 805 571
IDD
1800 805 572
WhatsApp
(+60) 1800 805 572
Mongolia
Myanmar
Infinite
 95-1-658245 
Signature
 95-1-658245 
Platinum
 95-1-658245 
IDD
 95-1-658245 
Netherlands
IDD
0800 0232 963
New Zealand
Platinum
0800 103 407
IDD
0800 103 298
Nigeria
IDD
07080 601 852
Philippines
Viber
Infinite
1800 8908 6593 (Globe)
1800 1441 0080 (PLDT)
Signature
1800 8908 6594 (Globe)
1800 1441 0082 (PLDT)
Platinum
1800 8908 6598 (Globe)
1800 1441 0081 (PLDT)
IDD
1800 8908 6595 (Globe)
1800 1441 0078 (PLDT)
Portugal
IDD
800 844 035
Singapore
Infinite
1800 8232 049
Signature
800 4481 450
Platinum
800 4481 249
IDD
800 4481 292
WhatsApp
(+65) 800 4481 292
South Pacific Region
IDD
000861315
Platinum
000861316
Spain
IDD
900 948 965
Sri Lanka
Infinite
+94 (0) 11 2027106 
Signature
+94 (0) 11 2027105 
Platinum
+94 (0) 11 2027107
IDD
+94 (0) 11 2029164
Sweden
IDD
020 790 941
Switzerland
IDD
0800 835 270
Taiwan
Infinite
0080 1103 966
Signature
0800 666 112
Platinum
0080 1444 124
IDD
0080 1444 193
LINE
@visaconcierge_tw (including "@")
Thailand
Platinum
0018 00441 1248
Infinite
0018 00441 1252
Signature
0018 00441 1259
IDD
0018 00441 3327
LINE
@visaconcierge_th (include "@")
United Kingdom
IDD
0800 169 5187
United States
IDD
1866 670 0977
Vietnam